“Don’t get ready, stay ready!” The Maker of Kings talks about situational framing in business- the organized systems and processes to achieve predictable outcomes.
Listen to the plan in action as their companies, Handy Andy Hawaii and Rescue One Restoration, deploy services to Hawaii residents get their home prepared for the approaching Hurricane Lane.
Behind the Mic:
Jim Keener, Rick Hamada, Andrew Compean, Rich Elliott, Corey Cazares
Transcription:
Rick: Maker of Kings is on right now and you can be a part of it. Join us at News Radio 830 KHVH, we are Facebook live right now on News Radio 830 KHVH, Hawaii. Come on join us Facebook Live but the most important thing is welcome to the most compelling hour of radio and it’s The Maker of Kings there’s no doubt about it. We got everybody in the studio, got all the boys, we can’t wait to get started. Hey, if you want to join us 5-2-1-8-3-8-3, 1-8-8-8-5-6-5-8-3-8-3. Leading the pack and joining us in studio is the most handsome man in the room is, Mr. Jim Keener
Jim: Wow, wow, thank you very much Rick. That’s amazing, thank you for having us. Rick: We tell the truth. Also, Mr. Drew Campean is with us here today too. Brother Drew?
Andrew: I guess I’m top five? [Everyone laughs]
Rick: On the far mike.
Andrew: I’ll take six, I’m about the man.
Rick: Yes, it’s all manly, manly men and of course, Mr. Corey Cazares.
Cory: Grateful to be here brother, good morning to you.
Rick: Good morning, good morning. Things are flickering we need to call somebody to take care of that. Anybody you can recommend? [Everyone laughs]. Mr. Rich Elliott, aloha brother.
Rich: How you doing?
Rick: Not too bad but one thing that we need to do we need to talk to our companies about what went back. What’s going on, Detroit come on. [Everyone laughing and talking [I can’t believe the mikes are on for that. Listen gentlemen we are confronting of course an impending storm which has the attention of everyone. It is hurricane Elaine we’re in the very early stages but it denotes a difficult situation in the world of business for businesses crisis et cetera. Jim give us five if you wouldn’t mind, when it comes to crises and how businesses react, respond and survive.
Jim: Yes. We use situational framing and so what we’ve been doing is we’ve been preplanning basically our entire project so I’ve had Rich looking after segregating our teams. We’ve been isolating different locations to stage all of our materials, where to stage our vehicles, to create locations for people to meet up so it’s pre-determined where they’re going to meet in the event that there is a crisis and just kind of reverse planning worst case scenario back to where we are today. Making sure that we’re taking every positive step to ensure that in the event that something does break that we have people in the right place. We’ve kind of reduced our work schedule to anything that’s not mandatory to make ourselves available for the local residents needing board up, needing any type of situation that they may need. They can reach out to us and we’ll be ready to go.
Rick: You have a myriad of different companies of course under this great umbrella but when you talk about being able to reduce to essential workload to free up time, are you saying that if folks are dialed in right now; they’ve got issues, we have an impending storm they need some help, I need some plywood up, I need some stuff moved, I need a pat down, I need whatever it is, call you?
Jim: We’re the guys, yes. We have a couple of different companies, we have Handy Andy Hawaii, which we’ll give you that information, and Rescue One Restoration. In the event that there is a water, flood, fire, and wind damage that company was built specifically for that purpose. Then the Handy Andy is our handyman team and we have a construction team as well. In the event that they need additional services, we’re ready to rock ‘n roll at a moment’s notice.
Rick: It is amazing. Drew your thoughts about the diversity of the companies that you provide.
Andrew: With agility in the model and able to listen, for this ability, to be able to act in times of need in a critical situation like this, and so we are very blessed the way we built it to be able to be in a position to help and effect change.
Cory: One thing with my background I was a firefighter paramedic when I got here so I have a background in emergency services and so I’ve operated in that scope for many years. I know exactly how to build businesses to perform as such so I think we’re in good hands.
Rick: Yes, I think so too but no doubt about it. Rich, we go over to you at just a little bit with the companies of course that you are leaving and just dovetail a little bit if you would mind especially when there is crisis afoot. What you recommend or what you would share with businesses right now that might be having a little bit of anxiety?
Rich: More thing is we always talk about it, take care of your people. Your people are most important. So number one, make sure everyone’s safe, and make sure going home to a safe place. Also have an action plan so you guys can all reconvene, figure out an opportunity where ‘hey I can touch base at this time, if not’ and there’s an option if the phones go down, if the e-mail goes down just find a way to communicate with each other I think that’s most important. In addition to that the restoration company that we’ve launched and that’s pretty much what we’re looking for is if there’s a need; a window breaks out, something happens, we want to be the first call to be able to assist. A lot of people look at this as us publicizing the fact that what we really want to do in this time of need is help. When we’ve noticed the biggest opportunity for it to build a relationship is when you need something in a stressful environment and then all our guys are pretty much trained to be able to take this is an opportunity to downplay the situation in terms of; yes it’s water but we’re going to be able to take care of it, we’re going to be able to help you out, we’ll be able to move forward from this and that’s very important. A lot of our skilled technicians to – this is common day stuff but it can be very overwhelming for a lot of people that haven’t been around it. We can definitely ‘window breaks’, it’s not the end of the world. We’ll be able to swap out a window in a couple days, you’ll be back to your normal lifestyle. Just keeping people, I would say, in a stable environment throughout the whole process. If they need help boarding up, if they’re concerned about something, give us a call and we’ll reassure you and kind of walk you through the processes to be able to feel more comfortable going into the situation.
Rick: Excellent love all of that, more of Cory Cazares.
Cory: It’s just the time to tap on how important it is to have the right people in a situation like this where people are going to start panicking. It’s already set in, COSCO is empty of water, and TARGET is empty of water. People are going to start freaking out but the work force behind these companies; Handy Andy, Rescue One, all of these people, hiring veterans here this is where it really comes into play where this isn’t the first crisis that they’ve faced. This isn’t the first moment where everybody’s hyped up and they’re calm. This is the time when people like that can really utilize those skills in this workforce that they’ve built comes into play. The other part of it is really being able to show the community, give them a window into these companies, show them who we are. You talk about all this advertising, all the stuff that you try and do to give the community you’re serving a window into who you are as a company. Who your persona is, who your character is and these are the times when we really get a chance to show it and so it’s almost exciting having this opportunity and also for giving the people who work here an opportunity to shine and show their skills that they learned in the military remaining calm in an hectic situation.
Rick: Although we’re looking at something obvious with a hurricane a looming, there are other crises that can affect a business. There are so many outside influences and there’s a myriad of them. During the planning process when you are committing to your own company, Jim. Where does that come into play? The what-if plans, the plan B.’s or whatever they’re called.
Jim: We call them situational framing so we identify when we have a segregated situation like this we isolate it and then we work around it to build segregated teams. So what we’ve done is take our workforce, we divide that into different divisions, we then put a team leader in place over those divisions and then that’s how they communicate effectively up the chain. We lay out clear and specific objectives and goals and we have key results that we’re looking to accomplish and it’s top driven. We top down to the bottom so everyone knows exactly what their expectation is. In the event that there is a problem, we isolate the problem and we all address it and we develop an action plan in the next acute plan.
Rick: Just like that, I love that. But I don’t sense that unless somebody has the mentorship, or the experience, or the exposure that there’s this type of critical thinking that’s going into most entrepreneurs and most businesses, right?
Jim: They don’t build agility in the model typically because they haven’t come from this background where you understand that not everything goes right all the time and that you have to plan for those days. What we’ve done is, we’ve looked at a secondary business aligned with our business to benefit the clients and benefit the customers in a certain way. We found that there was a hole in that market and people weren’t just prepared at the time of crisis and so we wanted to make sure we’re prepared and this is our opportunity to shine.
Rick: So amazing that you’ve developed this concept. Develop this series of businesses that are complementary to one another in a mission. And here we are. Jim: Here we are, it’s literally the perfect storm. I mean it sounds horrible but it is the perfect storm. This is our opportunity for our guys who’ve been training. They literally start training 4:30 – 5:00 o’clock every morning and they’re training in a classroom. By the time people see them out in the marketplace 8 – 9 o’clock, we’ve already been at work for four hours just in classroom training so we really focus on training. We focus on growing individuals, building leaders and this is an opportunity for everybody to show what they’re made of and we’re looking forward to the challenge. Rick: Goodness gracious, All right, folks are dialing right now. You’ve heard it from Maker of Kings. Let’s make sure that you can connect because we’re all in the preparation now, we’re all in anticipation. When the reality hits and then post, is when we’re going to really start reaching out. Where do we go, how do we contact Handy Andy or other companies if people need help, Drew?
Andrew: You can call Rescue One Restoration at 8-0-8-7-4-5-1-6-0-8 again 8-0-8-7-4-5-1-6-0-8. You can reach us at Handy Andy at 8-0-8-2-8-5-3-4-3-3 again 8-0-8-2-8-5-3-4-3-3.
Rick: I love it, love this.
Andrew: If you need help reach out.
Rick: That’s the best way to do it and do it soon and do it with the fellows that we have here with you today and we’re going to be back with more Maker of Kings in just a moment.
It is Maker of King’s most compelling hour of radio featuring the fellows in the studio. With time remaining before the bottom of the hour, let’s go to our friends online at 5-2-1-8-3-8-3. Let’s go to David Roland and Mark. David, we’ll start with you in Oahu, welcome to the program good morning.
David: Good morning. How are you doing today?
Rick: Hi. It’s a good day so far. What can we do for you today?
David: Well I was listening and you had an insurance guy that was calling or was on the line and I guess you have an agent there asking what homeowners can do. I’ve seen a lot of pitfalls, I’m a G.C which is also a licensed C42 roofing contractor and we’ve seen a lot of claims that came through all the way from the hail storm that hit Kailua and then some of the other wind events that have happened over the last few years. So just have a little bit inside on stuff for people to look out for when events like this happen and a big one that I see that can help in preventing any harm to the actual homeowners making sure that: a. obviously that the contractor is a licensed roofing contractor and not just the general contractor. General Contractors are not allowed to, as far as my knowledge, lift or just roofing. They can’t go in, and in a case like this, and go door to door and let people know, ‘hey we can help’. And then another issue is, making sure that the roofing contractor is an actual roofer and that they’re using their own employees and that they actually have workers compensation. Where some issues arise people will be a general contractor – a contractor will knock on the door to say, hey I can help you with your storm damage and then they’ll go and farm it out to other roofing companies and there’s a lot of mishandling there. There’s also more paperwork and so that’s just one big thing that I’ve seen.
Rick: All right, well we appreciate your call, thank you very much. Let’s get the take from the MOK team in the studio. We appreciate him dropping his call today.
Jim: Yes, he’s absolutely right. The bottom line is you definitely want to have a roofing contractor to take care of your roofing needs but in a situation of a board up or something along those lines to stop the damage, to stop the water coming through the roof, there are quite a few people. I was a firefighter and I’m not roofing contractor and I’ve been on more roofs than probably more roofing contractor. So, we’re not trained in roofing but we’re trained in solving problems and so that’s what we do.
Rick: We appreciate that call very much. Before we jump into the next call, Rich, Drew, Cory? We’re dialed in let’s head on over to Kauai and Roland online with us. You’re on Maker of Kings today Roland, Aloha to you.
Roland: Hey, Aloha, how you doing my friend?
Rick: We’re doing great, thanks for the call.
Roland: Yes, I’ve been listening in, I’ve been listening to these two guys who just talked about that. I’m kind of optimistic about the track of the hurricane, seeing that it moves back and forth between Hawaii. Being in the cone, out of the cone, the further the cone moves away, the better for us. Then the roofing part and contractors, I survived hurricane Iniki and Iwa in ’82 the year I graduated but Iniki was bad and I had people in the house I was renting from, we were renting from, took bids and stuff in and then we had neighbors that actually got ripped off. So the first thing I think anybody needs to do is make sure [unintelligible14:10] them their license and see their licenses before even giving partial payment because a lot of people got ripped off in Hawaii and with over 85 percent of the island was damaged and a lot of roofs, over 2 billion like I hear you say 3 billion statewide. I know it was over 2 billion on the George Bush Sr. and I know it’s very devastating for us. We suffered a long time here on Kauai.
Rick: You had over 80 plus percent destruction on Kauai, unbelievable.
Roland: It was horrible. When you looked at the pictures I was out of my house and I couldn’t drive my car, all the power poles are down everywhere. Basically the lines crossing the road but the electricity was off. I was riding my mountain bike and trees just fell and as I as I looked at the mountain range everywhere just looked burnt out, everything just really it just looks like a nuclear bomb hit the island that time. I’m very optimistic about what’s going to happen I just hope it keeps going a little bit more West before it tries to hook and like you guys were talking about the sharing and the downward wind, I hope it sort of starts ripping it up because it’s too very close for comfort and being a person that has been through too much, I felt it is enough my friend.
Rick: I understand and Roland we appreciate Brother, thank you very much for the call. I’m okay, we started off the program very so very top of mind in the experiences and all that that’s looming.
Jim: I agree with him. I mean it’s definitely an issue and I think that the one thing that we have to understand is that when there is a crisis, community matters. We take care of ourselves, we take care of our neighbors, we look after the Kupuna, the Keiki for a reason. So as long as we’re in alignment with that and there’ll be a time for all for the billing and all that stuff to take place but initially we just want to stop the damage and ease the suffering and then move forward from there.
Cory: I think they brought up two very good points. Both people are pointing at the same thing. Make sure the people that you are going to be letting in your home are vetted. Make sure you can trust those people. You’ve got people here that put their heart out on the radio and allow anybody to call in and talk to them they show character and I think that’s very, very important. So the point that they bring up is valid and true. Make sure you’re letting vetted people in your home.
Rick: Go ahead Rich.
Rich: I think when you’re breaking it down, Jim hit it right on the head is, in a time of need it’s really about taking care of your neighbors, taking care of the people around you, taking care of the most dire need in crisis that’s happening. So that’s what we’re going to be really focusing on and making sure that people have problem solvers around and when there’s devastation you always want to be the first ones, the first responders and we have a plan to be able to facilitate and help as many people as possible.
Rick: Love all of that. Drew before we go your thoughts?
Drew: Just to give, give, give. I mean we’re going to provide value first up front and that’s the priority. Add value to his life.
Rick: Well listen, there are people that are dialed in. I started my program off very first thing in the morning, anybody needs help reach out. There is no shame whatever it might be, however you need to do it, So Drew how about that contact information again for people for now and then post.
Drew: So for Rescue One Restoration contact numbers 8-0-8-7-4-5-1-6-0-8 and for Handy Andy Hawaii 8-0-8-2-8-5-3-4-3-3
Rick: Okay, we’re online right? Yes, makerofkings.com It is Maker of Kings radio and it’s been a very just inspiring productive day as always. Deductive reasoning? Can you explain again please?
Drew: Yes. It’s a process of the doctrines that we go through in order to help people clarify and laser focus their vision. A lot of times people don’t understand the process of how to achieve their objectives. What we do is, we write a list down of all the things that you want to be, do or have. We look at your skill sets we look the size and value of the market. We apply your skill sets to the size and value of the market to see if in fact that goal or that target is achievable. If it is achievable, then we put an action plan or critical path in order to achieve it and then it’s about executing the plan so that the individual technician who’s having those thoughts that really want to accomplish these objectives literally have an actionable game plan that they can execute. Providing they execute as prescribed, they’ll get a predictable outcome and that overall process is called situational framing and that’s how we take an ordinary person put them into an extraordinary situation and they get extraordinary outcome. Rick: Love that. Like I said I’ve never encountered that.
Drew: I hope that everybody is doing this because that would make us less offensive. [Everyone laughs]
Rick: But I love the fact you shared readily as and just so freely because it is inspirational on both sides because we have people that are actually in the business, it’s their business they need to conduct and they need to run. But there’s also others that are seeking exactly what you’re describing. How can I get fulfillment for what it is that I truly desired? It’s not just punching in 8 to 5. It’s about creating, it’s about and I’ll get back to what’s important to me and we’ve talked about it before, legacy. What am I leaving? What are my impacts? And what am I going to have as when people say, ‘you remember that guy?’ And aside from being a phenomenal golfer, I’d like for there to be. [Everyone starts laughing]
Jim: But you know I think it’s fulfillment, right? I think you can climb that ladder of success and get to the top and not be fulfilled and in my life fulfillment is through service of helping others. I think that once you’ve done all you think you can do now it’s time to give back and fulfilment in my sense is about service to others and that’s what we’re doing here, that’s what this radio show is about. Is our service to them it’s not just stories and ideas it’s exceptionable, actionable game plan. It’s what you need to know in order to accomplish your objective in this particular market in Hawaii which is a very difficult business climate which we all agree.
Rick: Absolutely. In approximately 18 months of the creation of Handy Andy, specifically you see meteoric growth, unbelievable success recognition from various and sundry agencies and publications et cetera. If anybody is seeking for any affirmation of what Jim and what the entire team talks about every time around the program, if you’re looking for that objective look, there it is. Done. Now we can talk about it all day all night but if you aren’t responding or you’re not embracing or really processing the information that we’re providing, start. There’s a lot going on. Conceptually, people are going to kind of wrestle a little bit right?
Jim: To pull the trigger. I think the process of ready, aim, fire it’s probably be ready, fire aim because I think we spend too much time aiming and we don’t pull the trigger. So action solves lots of problems and even if you get out there and it’s not correct at least it gives you identification of what’s not working so it can take you closer to what does work.
Rich: I had someone come up to me and said, ‘Oh yeah it’s going to be the three to five year plan to start this company’ and I was like what are you waiting for? Because how are you going to know any obstacles that you’re trying to overachieve that are on your head and are not actually in the in the market space. You have a plan what are you doing? How are you doing it? I think it was during our hour in that meeting for a company and it was just kind of like we started laying out some task for me and it was like just that you got start, you got to start somewhere and they’re right for this perfect moments never say never. If it going to fall all the time nothing you learn the most you can talk about is not going to listen to podcasts and figured out, you’re not going to read a book and figure it out. There’s not going to be one piece of advice that’s going to make you figure it out you figured out through experience.
Drew: You’re going to have days where you feel like you’re on top of the mountain and you’re going to feel days that you’re drowning. I’m sitting next to a mountain of knowledge right next to me and he could tell me everything all day. Mountain [Everyone laughs] It’s just about experience you got to go through the trials tribulations.
Rick: Wayne Gretzky: ‘You can’t score a goal if you’re sitting on the bench’, he said. I love that. Gentlemen, this has been a phenomenal hour again, Drew I’m going to turn to you very quickly again. Contact information folks can pursue and if they need some help during this difficult time that we’re facing.
Drew: they can reach us and makerofkings.com or call me at 8-0-8-2-0-2-2-9-2-2 and if you’re looking for Rescue One Restoration you can call us 8-0-8-7-4-5-1-6-0-8 and Handy Andy Hawaii can be reached at 8-0-8-2-8-5-3-4-3-3
Rick: Gentlemen, thank you so very, very much. Can’t wait till the next time.
About the Maker of Kings:
The Maker of Kings is documenting the journey of these young entrepreneurs through the trials and tribulations of starting and running small companies and growing from small businesses into large businesses and teaching the tricks of the trade along the way.